Effective Date: August 28, 2026 · Last Updated: August 28, 2026
These Terms of Service ("Terms") govern your use of FieldPlexus, a software-as-a-service platform operated by FieldPlexus LLC ("FieldPlexus," "we," "us," or "our"). FieldPlexus LLC is a Florida limited liability company.
By creating an account or using FieldPlexus, you agree to these Terms. If you do not agree, do not use FieldPlexus.
You may use FieldPlexus only if:
FieldPlexus is intended for use by businesses in the United States. If you are accessing from outside the US, additional terms or restrictions may apply.
To use FieldPlexus, you must create an account. You agree to:
You are responsible for all acts and omissions of your employees, contractors, agents, and authorized users and are liable for any violation of these Terms by such persons as if committed by yourself.
FieldPlexus is software that helps you operate your service business. Features include:
You are responsible for reviewing any AI-generated outputs. AI output may be inaccurate, incomplete, or unsuitable. You are responsible for obtaining all notices and consents required for recording, transcription, monitoring, synthesized voice interactions, or other AI communications.
FieldPlexus is offered on a monthly subscription basis at $79/month for unlimited users (as of the effective date — current pricing is shown at fieldplexus.com).
Your FieldPlexus subscription is processed through Stripe. By subscribing, you authorize FieldPlexus to charge your payment method automatically each billing period.
If a payment fails:
We may change subscription pricing. If we do:
If you connect your own Stripe account to FieldPlexus to accept payments from your end clients:
This section applies if you use our upcoming bank account integration feature.
By using the bank account integration, you:
FieldPlexus imports transaction data as provided by Plaid from your financial institution. While we strive for accuracy, you remain responsible for reviewing and verifying transactions. FieldPlexus is not responsible for inaccuracies originating from your bank, errors in Plaid's data, or your failure to review imported transactions.
Bank connections may temporarily fail or require re-authentication due to bank security policies, password changes, or other factors outside our control. We will notify you when reconnection is needed. We are not liable for missed transactions, sync interruptions, or any consequences of failed bank connections.
You may disconnect your bank account at any time from your settings. Upon disconnection, new transactions will no longer be imported. Previously imported transactions remain available for your records.
If you use FieldPlexus to send SMS messages to your end clients:
FieldPlexus implements consent-based SMS sending. Your end clients must reply YES to a consent request before they will receive any SMS messages. FieldPlexus handles this consent flow on your behalf.
You acknowledge that:
If you access or use the Services through a mobile application, mobile device, or mobile-enabled browser, you authorize FieldPlexus to access and use certain hardware, software, and device features as reasonably necessary to provide the Services and functionality you choose to enable.
Subject to your device settings and permissions, FieldPlexus may access and use:
You may grant, deny, or revoke many of these permissions through your device settings at any time. However, disabling certain permissions may limit or prevent the operation of some features of the Services.
You acknowledge and agree that FieldPlexus is not responsible for the availability, accuracy, or operation of any hardware, software, operating system, telecommunications service, wireless carrier, or device manufacturer feature used in connection with the Services. Any mobile carrier charges, data usage fees, messaging fees, or other third-party charges incurred through your use of the Services are solely your responsibility.
By enabling voice-enabled, recording, transcription, monitoring, or AI-generated voice features, you represent and warrant that you have provided all notices and obtained all consents required by applicable law from any individuals whose communications, voice, audio, or personal information may be recorded, monitored, processed, analyzed, or transmitted through the Services.
You retain ownership of all data you enter into FieldPlexus, including your customer information, business records, financial data, and any other content. Customer represents and warrants that it possesses all rights, permissions, and consents necessary to collect, upload, process, and transmit all Customer Data through the Services.
You grant FieldPlexus a limited, non-exclusive license to use your data solely to:
We do not sell your data, share it with marketers, or use it for advertising.
You may export your data from FieldPlexus at any time using the export features built into the platform. We do not lock you in.
You may request deletion of your data at any time. We will delete data subject to legal retention requirements (such as tax records).
You agree not to:
We reserve the right to suspend or terminate accounts that violate these rules.
We strive to keep FieldPlexus available 24/7, but we do not guarantee uninterrupted service. The service may be unavailable due to:
We are not liable for service interruptions, downtime, or data loss caused by circumstances outside our reasonable control.
FieldPlexus, including its software, design, content, and trademarks, is owned by FieldPlexus LLC and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except as expressly permitted.
From time to time, you may provide suggestions, ideas, enhancement requests, recommendations, corrections, comments, feedback, or other information relating to the Services ("Feedback"). You acknowledge that providing Feedback is voluntary.
To the fullest extent permitted by law, you hereby grant FieldPlexus and its affiliates a perpetual, irrevocable, worldwide, non-exclusive, transferable, sublicensable, royalty-free, fully paid-up right and license to use, copy, modify, distribute, display, perform, create derivative works from, commercialize, incorporate into the Services, and otherwise exploit any Feedback for any lawful purpose without restriction, attribution, approval, or compensation to you.
You represent and warrant that you have all rights necessary to grant the foregoing license and that your Feedback does not infringe or misappropriate any third-party rights.
No Feedback will be considered your confidential information, and nothing in these Terms limits FieldPlexus's right to independently develop, acquire, evaluate, or market products, services, features, or functionality that are similar or related to any ideas embodied in Feedback.
You retain all rights to content you create or upload to FieldPlexus. By using the service, you grant us the license described in the "Your data" section above.
The Services, including all software, source code, object code, designs, user interfaces, documentation, processes, methodologies, security information, pricing information, and non-public features and functionality, constitute valuable proprietary and confidential information of FieldPlexus.
You may not disclose, distribute, copy, publish, or make available any non-public information regarding the Services except as expressly authorized by FieldPlexus in writing.
You may use such information solely as necessary to access and use the Services in accordance with these Terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
To the maximum extent permitted by law, FieldPlexus disclaims all warranties, express or implied, including:
You acknowledge that:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FIELDPLEXUS, ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, INCLUDING DAMAGES FOR:
WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF FIELDPLEXUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF FIELDPLEXUS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:
THE FOREGOING CAP IS CUMULATIVE AND NOT PER CLAIM. THE EXISTENCE OF MULTIPLE CLAIMS OR EVENTS SHALL NOT INCREASE OR EXPAND THIS LIMITATION OF LIABILITY.
THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS SECTION FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES AND SHALL APPLY REGARDLESS OF THE FAILURE OF ANY LIMITED OR EXCLUSIVE REMEDY.
Some jurisdictions do not allow these limitations, so they may not apply to you in full.
You agree to indemnify, defend, and hold harmless FieldPlexus LLC and its members, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including attorney's fees) arising from:
You may terminate your account at any time from your settings. Termination takes effect at the end of the current billing period.
We may suspend, restrict, disable, or limit access to all or any portion of the Services, with or without prior notice, if:
We will make reasonable efforts to notify you of any suspension and provide an opportunity to remedy the issue where we determine such notice or opportunity is appropriate under the circumstances. We will not be liable for any loss, damage, liability, or inconvenience arising from a suspension implemented in accordance with this Section.
Suspension of the Services does not relieve you of your obligation to pay any fees owed under these Terms.
Upon termination:
These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles.
Any dispute arising from these Terms or your use of FieldPlexus shall be resolved in the state or federal courts located in Sarasota County, Florida. You consent to personal jurisdiction in those courts.
Before filing any formal legal action, you agree to first contact us at support@fieldplexus.com and attempt to resolve the dispute informally. We will respond within 30 days.
To the extent permitted by law, you agree to resolve disputes individually and waive any right to participate in a class action.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and FieldPlexus LLC regarding your use of the service.
We may update these Terms from time to time. We will notify you by email or in-app notice of material changes. Continued use after changes take effect means you accept the updated Terms.
If any part of these Terms is found unenforceable, the rest remain in effect.
Our failure to enforce any part of these Terms is not a waiver of our rights.
You may not transfer or assign these Terms. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, war, pandemic, government action, or third-party service failures.
For questions about these Terms:
FieldPlexus LLC
Email: support@fieldplexus.com
Sarasota, Florida