Last Updated: December 31, 2025
FieldPlexus LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform (the "Service").
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
Account Information: When you register, we collect your name, email address, phone number, company name, and billing address.
Business Data: Information you input into the Service, including client details, service records, invoices, schedules, and payment information.
Payment Information: When you subscribe to our Service, payment card details are collected and processed by our payment processor, Stripe. We do not store complete credit card numbers on our servers.
Communications: Records of your communications with us, including support requests and feedback.
Usage Data: Information about how you access and use the Service, including your IP address, browser type, device information, pages visited, and actions taken within the Service.
Cookies: We use cookies and similar tracking technologies to maintain your session and preferences. You can instruct your browser to refuse cookies, but some features of the Service may not function properly.
We use the information we collect to:
We do not sell your personal information. We do not sell or share customer phone numbers with third parties for marketing purposes. We may share your information in the following circumstances:
We share information with third-party vendors who perform services on our behalf:
We use Twilio to send SMS notifications related to the Service, including:
By providing your phone number and enabling SMS notifications, you consent to receive these messages. Message and data rates may apply. You can opt out of SMS notifications at any time through your account settings or by replying STOP to any message.
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of FieldPlexus, our users, or others.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We implement appropriate technical and organizational measures to protect your information, including:
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.
Upon account termination, we will delete or anonymize your information within 90 days, except where retention is required by law.
You can access and update your account information at any time through the Service settings.
You may request an export of your data by contacting us at support@fieldplexus.com.
You may request deletion of your account and associated data by contacting us. Certain information may be retained as required by law.
You can opt out of promotional emails by following the unsubscribe instructions in those messages.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
To exercise these rights, contact us at support@fieldplexus.com.
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information promptly.
The Service is operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Material changes will be communicated via email or through the Service.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
FieldPlexus LLC
5520 Twilight Grey Ln
Sarasota, FL 34240
Phone: (305) 896-2811
Email: support@fieldplexus.com
By using FieldPlexus, you acknowledge that you have read and understood this Privacy Policy.