Effective Date: August 28, 2026 · Last Updated: August 28, 2026
This Privacy Policy applies to FieldPlexus websites, web-based services, and any mobile application made available by FieldPlexus.
FieldPlexus LLC ("FieldPlexus," "we," "us," or "our") operates FieldPlexus, a software-as-a-service platform for landscaping, lawn care, and recurring service businesses. The platform provides estimates, scheduling, invoicing, card-payment, accounting, crew-management, and equipment-tracking functionality. The Services may be accessed through fieldplexus.com, app.fieldplexus.com, mobile browsers, and any FieldPlexus mobile application that we make available (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Services. It also describes choices and rights that may be available to you. Your use of the Services is also subject to our Terms of Service. If you do not agree with this Privacy Policy, do not use the Services.
This Privacy Policy applies to:
When this Privacy Policy uses "you," it means the person to whom the relevant provision applies.
Our Customers determine what information they enter into FieldPlexus about their Authorized Users, End Clients, crews, jobs, and business operations. When we process personal information on a Customer's behalf to provide the Services, FieldPlexus generally acts as a service provider, processor, or similar role under applicable privacy law, and the Customer is responsible for its collection and use of that information. Requests concerning information controlled by a Customer should ordinarily be directed to that Customer. We may refer a request to the Customer or assist the Customer in responding. Where applicable, processing of Customer Data may also be governed by a separate data processing addendum.
Depending on how you use the Services, you may provide:
When you access or use the Services, we and our service providers may collect information needed to operate, secure, and diagnose the Services, including:
We do not currently use advertising cookies or third-party behavioral analytics tools to track users across unaffiliated websites or apps. If our practices change, we will update this Privacy Policy and provide any consent or choice required by applicable law.
Certain mobile features may request permission to access information or capabilities on your device. Depending on the features you choose to use, these may include:
The operating system generally allows you to grant, limit, or withdraw these permissions through device settings. Some features may not function if a required permission is disabled. We do not collect precise location, microphone data, photos, or other permission-based information unless the applicable feature is enabled or you otherwise direct the device to provide it.
We receive information from third-party services that you authorize or use in connection with the Services, which may include:
We use information to:
The Services may include features that use artificial intelligence, machine learning, synthesized or AI-generated voice technology, automated speech generation, speech-to-text, transcription, summarization, content generation, recommendations, or similar technologies (collectively, "AI Features"). AI Features may assist with customer support, estimates, schedules, reports, communications, notes, workflows, or other functions.
When you use an AI Feature, we may process the prompts, audio, recordings, transcripts, files, information, and other content that you submit, together with the output generated by the feature and related technical information. We may disclose that information to AI and technology service providers to provide, secure, maintain, and improve the applicable feature, subject to our agreements with those providers and applicable law.
Do not submit information to an AI Feature unless you have the right and all notices, permissions, and consents necessary to do so. This includes any consent required to record, transcribe, analyze, or generate calls or voice communications. Customers are responsible for configuring and using AI Features in compliance with applicable law and for providing notices to, and obtaining any required consent from, Authorized Users, End Clients, call participants, and other individuals.
AI-generated outputs may be inaccurate, incomplete, or inappropriate. Users must review and verify AI-generated output before relying on it or sending it to another person. AI-generated output is not a substitute for professional, legal, tax, accounting, safety, or other expert advice.
Unless we provide a different notice for a particular AI Feature, FieldPlexus will not use Customer Data to train generalized AI models for use by unrelated third parties. A feature-specific notice may describe additional practices and choices before you use that feature.
We do not sell personal information. We may disclose information as follows:
We use service providers to operate the Services. They receive information appropriate to their functions. Current or anticipated providers include:
| Provider | Purpose | Information Involved |
|---|---|---|
| Stripe, Inc. | Payment processing | Payment, transaction, and account information |
| Clerk Inc. | Authentication | Contact and authentication information |
| Twilio Inc. | SMS messaging | Telephone numbers, message content, consent, and delivery information |
| Resend Inc. | Transactional email | Email addresses and message content |
| Anthropic PBC | AI-powered support or features | Prompts, support communications, user content, and outputs submitted to the applicable feature |
| Railway Corp. | Hosting infrastructure | Service data |
| Turso Inc. | Database hosting | Service data |
| Intuit Inc. (QuickBooks) | Accounting integration | Customer, invoice, payment, and accounting data, when authorized |
| Plaid Inc. | Bank-data integration, if offered | Bank-account, balance, and transaction data, when authorized |
| Apple Inc. or Google LLC | App distribution and in-app transactions, if applicable | App, device, subscription, and transaction-status information |
Information entered or generated through a Customer account is available to that Customer and to its Authorized Users based on account permissions. If you are an End Client, information you provide through FieldPlexus generally flows to the applicable Customer. A Customer controls its own use and disclosure of that information.
We disclose information to third parties when you connect an integration, enable a feature, direct us to transmit information, or otherwise authorize the disclosure. Third-party services process information under their own terms and privacy policies.
We may disclose information when reasonably necessary to comply with law, legal process, or government requests; enforce our agreements; protect rights, property, safety, and security; investigate fraud or abuse; or establish, exercise, or defend legal claims. We may also disclose or transfer information in connection with a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or similar transaction, subject to applicable law.
If and when we offer a bank-account integration and you choose to connect an account, you authorize FieldPlexus and Plaid to access and transmit information from the financial institution you select. Plaid processes information under its own privacy policy.
FieldPlexus may receive account name and type, masked account identifiers, balances, and transaction details such as amount, date, description, merchant, status, and category. FieldPlexus does not receive or store your bank login credentials. We use imported information to display and categorize transactions, support expense tracking and reporting, and enable accounting integrations that you select. We do not use bank transaction data for advertising or sell it to marketers.
You may disconnect a bank account through available FieldPlexus settings or through Plaid's consumer tools. Disconnecting stops new data imports but does not automatically remove information previously imported into your account. You may request deletion subject to legal, security, contractual, and retention requirements.
Customers may use FieldPlexus to send appointment reminders, estimate and invoice notices, payment confirmations, and other communications. Where required, recipients must provide consent before receiving automated SMS messages. Recipients may reply STOP to opt out and HELP for assistance. Message and data rates may apply, and message frequency depends on the Services used.
You may manage push notifications through your device settings. Disabling push notifications does not prevent us or a Customer from sending other service-related communications through channels you have authorized. Marketing email recipients may use the unsubscribe mechanism included in the message, but may continue to receive non-marketing communications relating to accounts, transactions, security, and requested services.
Our websites and web-based Services use cookies, local storage, and similar technologies that are necessary for authentication, security, session management, preferences, and core functionality. A mobile application may use software development kits, device storage, identifiers, and similar technologies for the same purposes and for diagnostics, crash reporting, communications, and features you enable.
We do not currently use advertising cookies or third-party behavioral analytics tools to track users across unaffiliated websites or apps. Browser and device settings may permit you to control certain technologies, but disabling necessary technologies may prevent portions of the Services from functioning.
We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, enforce agreements, protect the Services, and fulfill the purposes described in this Privacy Policy. Retention depends on the nature of the information, the context in which it was collected, Customer instructions, and applicable requirements.
Backups and archived copies may persist for a limited period after deletion. We may retain information longer when required by law or reasonably necessary for security, fraud prevention, litigation, or legal claims.
We use administrative, technical, and physical safeguards designed to protect information. These may include encryption in transit, encryption at rest for sensitive information, tenant separation, access controls, administrative multi-factor authentication, logging, monitoring, and security reviews. No storage or transmission method is completely secure, and we cannot guarantee absolute security.
If a security incident affects personal information, we will provide notices required by applicable law.
Depending on applicable law and our role with respect to the information, you may have the right to request access, correction, deletion, restriction, portability, or additional information about personal information, and to opt out of certain processing. You may also opt out of marketing communications and manage mobile permissions and push notifications through device settings.
To submit a privacy request concerning information controlled by FieldPlexus, contact support@fieldplexus.com. We may need to verify your identity and authority. If the information is controlled by a FieldPlexus Customer, please contact that Customer directly; we may forward or refer your request to the Customer. You will not be unlawfully discriminated against for exercising an applicable privacy right. An authorized agent may submit a request where permitted by law, subject to verification.
A Customer or Authorized User may request deletion of an account and associated information by using any deletion functionality made available in the Services or by contacting support@fieldplexus.com. Deletion is subject to Customer control, role-based permissions, legal and contractual requirements, fraud-prevention and security needs, dispute preservation, backup cycles, and the retention practices described above. Deleting a mobile application from a device does not by itself delete the account or information maintained through the Services.
Residents of certain U.S. states may have additional rights under applicable state privacy laws. These may include rights to know or access, correct, delete, or obtain a portable copy of personal information; opt out of sale, targeted advertising, or certain profiling; limit certain uses of sensitive personal information; and appeal a denied request. FieldPlexus does not sell personal information and does not currently process personal information for cross-context behavioral advertising. To exercise an applicable right or appeal a decision, contact support@fieldplexus.com.
California residents may request information regarding categories of personal information collected, sources, business or commercial purposes, categories of recipients, and specific pieces of personal information, as provided by applicable law. California residents may also have rights to correct or delete information, limit certain uses of sensitive personal information, opt out of sale or sharing, and receive equal service and pricing. FieldPlexus does not sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under California law.
FieldPlexus does not currently target or market the Services to residents of the European Economic Area, United Kingdom, or Switzerland. If you access the Services from outside the United States, your information may be processed in the United States and other locations where our providers operate. Contact us to ask about rights that may apply in your jurisdiction.
The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information directly from a child under 13. If we learn that we collected such information without legally sufficient authorization, we will take reasonable steps to delete it. Contact us if you believe a child has provided personal information through the Services.
The Services may contain links to, integrate with, or be distributed through third-party services, including Apple App Store, Google Play, Stripe, QuickBooks, Plaid, and Customer-selected services. Those third parties may collect and process information under their own terms and privacy policies. FieldPlexus is not responsible for the privacy practices of third parties acting independently of FieldPlexus.
If you download a mobile application through an app store, the app-store provider may process information relating to your download, device, store account, purchase, subscription, and use of the store. Your relationship with the app-store provider is governed by its terms and privacy practices. App-store privacy labels or data-safety disclosures summarize certain practices, but this Privacy Policy governs FieldPlexus's practices.
We may update this Privacy Policy from time to time. We will post the revised policy through the Services or at fieldplexus.com and update the "Last Updated" date. If changes are material, we may provide additional notice, such as by email, in-app notice, or other means required by law. Changes become effective as stated in the updated policy.
For privacy questions, requests, or concerns:
FieldPlexus LLC
Sarasota, Florida
Email: support@fieldplexus.com