What the AI Help Center Is
Tap Help in the sidebar and you are talking to the FieldPlexus Product Expert. Not a chatbot that redirects you to a knowledge base. Not a support queue where you wait for a human. An actual AI that knows every feature, every button, every workflow in FieldPlexus and answers in plain English.
No other landscaping software has this. Jobber has articles. Housecall Pro has a chatbot that collects your info and emails a ticket. FieldPlexus has a product expert that just answers.
How to Access It
- Tap Help in the sidebar
- Type your question in plain English
- Read the answer
That is the whole workflow. It is available 24/7, on your phone, from the truck, between jobs, at 11pm when you are catching up on paperwork.
What Kinds of Questions It Answers
Anything about how to use FieldPlexus. Examples:
- "How do I set up biweekly appointments?"
- "Why isn't my SMS registration approving?"
- "Can I split one invoice between two clients?"
- "What happens when I mark a job complete?"
- "How do parent accounts work?"
- "My client says she didn't get the invoice email. What do I do?"
- "Walk me through importing my clients from Jobber"
- "How do I add a custom equipment type?"
Ask like you would text a coworker who knows the software inside and out. No keyword matching. No search syntax.
What Makes the Answers Different
Generic help articles say things like "Go to your settings and configure billing." The AI Help Center says Go to Settings → Billing → Tax Rate, enter 7.5, tap Save. Exact button names. Exact paths. Exact steps.
It also anticipates your next question. Ask "How do I send an invoice?" and it tells you how, plus what happens afterward (status changes to Sent, new collecting invoice created, client gets a PDF), plus how to resend if you need to.
When Not to Use It
The AI Help Center answers questions about how FieldPlexus works. For account-specific problems ("my subscription isn't active," "I need a refund," "I found a bug"), email support@fieldplexus.com and Josh (the founder) will help you personally. The AI will tell you this too when a question falls outside its scope.
From Your Phone, Between Jobs
Most landscapers use FieldPlexus from their phone in the truck. The AI Help Center is designed for that. Short answers. Easy to scan. No long walls of text. Tap Help, ask the question, get the answer, get back to the job.
Why This Matters
Software is only as useful as your ability to figure out what to tap next. Every other platform makes you search through a help center, browse articles, and hope one of them matches your exact problem. FieldPlexus lets you just ask. The AI knows every workflow and gives you the specific answer for your situation.
Landscapers describe this as "the unfair advantage of having an expert on call." That is the point.
Talk to It Like a Person
Do not over-think the question. Type "my invoice isn't sending and I don't know why" and it walks through the checklist. Type "can I bill the property manager on one invoice" and it explains parent-child billing with exact steps. Messy human questions are welcome.
Go ahead and try it — tap Help in the sidebar right now and ask anything about FieldPlexus. It is the fastest way to learn the product.